Help me

You can pay your Monthly Invoice via bank transfer.

Please include your reference number explicitly in the 'reason for transfer' field to ensure fast payment allocation. You can find your reference number in your Monthly Invoice here or navigate to 'Your Account' -> 'Your Payments' -> 'Monthly Invoice' in your Amazon account.

If desired, you may pay for individual deliveries anytime before your Monthly Invoice is due - any paid amount will be deducted from your current invoice.

Recommendation: After your invoice has been generated, you also have the option to pay via direct debit. With this payment method, your Monthly Invoice is immediately marked as paid in full, without any delays due to bank processing times.

How do I pay my Monthly Invoice via direct debit?

You can pay your Monthly Invoice effortlessly with just one click!

Simply select 'Pay now' in your Monthly Invoice within your Amazon account, and your payment will be securely debited via SEPA direct debit. You only need to enter your bank details once - after that, you can pay next Monthly Invoices instantly with a single click.

You can find your Monthly Invoice including the direct debit payment option here or navigate to 'Your Account' -> 'Your Payments' -> 'Monthly Invoice' in your Amazon account.

When paying with the Pay Now option, the payment is only applied to the Monthly Invoice for which the payment was mandated.

Why is direct debit not available for me?

This option will not be available if your billing address is outside Germany, Austria or Finland, if your Monthly Invoice for the specific month has not yet been created (before the first of the following month), if a previous direct debit payment was declined or if the claim has been transferred to a debt collection agency.

However, you can easily pay via bank transfer using the provided payment details. Your payment reference remains the same each month, so you can save it as a template in your online banking for quick and convenient future payments.

My direct debit payment was not successful - how do I proceed?

No worries! If your direct debit payment didn't go through, you can still complete your payment via bank transfer. Simply use the bank details provided in your Monthly Invoice and include the direct debit decline fee of EUR 4.50. This ensures your payment is processed smoothly.

With Monthly Invoice, you can consolidate multiple orders into a single invoice each month. For example, your orders in January will be grouped into one invoice, which you'll pay in February. Click here to access your Monthly Invoice or click on 'Your Account' -> 'Your Payments' -> 'View your Monthly Invoices' in your Amazon account to find all the details you need to understand your outstanding balance.

What can I find in the Order section?

Each order is identified by its order ID and shows one item visualized with a small image. If there are additional items, you'll see a '+ x more items' note. Clicking the order ID opens the full details, including all containing orders and any returns. In the Order section, charged amounts are displayed in black, while credited amounts are highlighted in green font color.

What information can I find in the Invoice Overview?

At the bottom of your Monthly Invoice, you'll see a breakdown how your open balance is calculated:

• Orders: The total charges for your orders.
• Refunds: Any refunds from returned or cancelled items.
• Payments: Payments applied to this Monthly Invoice.
• Invoice Total: The amount due when the invoice was generated (on the 1st of the following month after your order). Any positions listed below this total happened after the invoice was issued.
• Outstanding Balance: Your remaining amount due, calculated as total orders minus refunds, adjusted for any payments already made.

Your Monthly Invoice will be created on the beginning of the following month and is due within fourteen (14) days. You can transfer your payment before the due date and even before the Monthly Invoice is created for any order that you placed successfully with Monthly Invoice.

Is a deferred payment possible?

The due date of your Monthly Invoice cannot be adjusted. However, we understand that life doesn't always go as planned. If the payment is made after the original 14-day payment term, a late fee may apply.

What happens if my payment is late?

In case your payment is not received on time, a reminder will be issued, and a late payment fee may apply:

• A late payment reminder will incur a EUR 2.40 fee for customers in Germany.
• A late payment reminder will incur a EUR 2.50 for customers in Austria.
• A late payment reminder will incur a CHF 9.50 fee for customers in Switzerland.
• A late payment reminder will incur a NOK 80 fee for customers in Norway.
• A late payment reminder will incur a DKK 100 fee for customers in Denmark.
• A late payment reminder will incur a EUR 5.00 fee for customers in Finland.
• A late payment reminder will incur a SEK 60.00 fee for customers in Sweden.

This does not affect your right to show that the late fees did not occur at all or are substantially lower than the late fee for your location.

If full payment is not received by the due date stated in the reminder, Riverty may either send another reminder or transfer the claim to a collection agency, which may initiate legal action and lead to additional costs. However, resolving the payment beforehand is always preferred to avoid any unnecessary complications.

Why did I receive a payment reminder after making a payment or returning an item?

If you've recently made a payment via bank transfer, please note that processing can take up to 3 business days. Don't worry - you'll receive a confirmation as soon as your payment has been successfully registered.

To ensure your payment is correctly assigned, please double-check that you have used the right reference number. If the reference number is incorrect, the payment might not be properly matched to your account. If you haven't received a confirmation within 5 business days, feel free to reach out to Riverty Customer Service for assistance via "Contact us".

Refunds typically take up to 7 days to appear on your Monthly Invoice. Please keep in mind that return shipping costs may apply and will be deducted from your refund. If more than 7 days have passed and your refund is still not visible on your invoice, contact Amazon Customer Service here.

Who can use Monthly Invoice?

Monthly Invoice is available for customers with a valid billing address in Germany, Austria, Denmark, Norway, Finland, Sweden or Switzerland. It is not available for business customers.

When can't I use Monthly Invoice?

You may be unable to use Monthly Invoice if you have an unpaid previous invoice. In addition, Monthly Invoice is not available for:

• Subscriptions (except Prime and Prime Video Add-ons in Germany and Austria)
• Gift Cards
• Digital orders (except Prime Video add-ons)
• Items with a delivery time longer than 7 days
• If you are a comany that participates in Amazon Business.

New to Amazon?

For the first 90 days, you can only ship to your billing address.

Please allow at least 3 business days to process your payment via bank transfer. Once registered, you'll automatically receive a payment confirmation via email or text message.

To ensure smooth processing, always use the payment details from your Monthly Invoice. If you haven't received a confirmation after 3 business days, but you've paid to the correct bank account, please have your payment details ready and contact Riverty Customer Service for assistance.

You can pay at any time after you have successfully placed an Amazon order with Monthly Invoice via bank transfer. You can pay your Monthly Invoice in full or in part before the due date. Any paid amount will be deducted from the amount outstanding on your Monthly Invoice.

In the event of an overpayment of your Monthly Invoice by bank transfer, the overpaid amount will be allocated to other outstanding Monthly Invoices. Bank transfer payments are initially applied to the oldest Monthly Invoice, unless you instruct us otherwise. If the amount transferred exceeds the open amount, the remaining amounts are allocated to the next oldest Monthly Invoice. If no Monthly Invoice has an outstanding amount, and you have not placed any orders in the current month, the payment will be refunded to your bank account.

All information about returns, refunds and return costs are visible here.

What happens to my credit after I return or cancel an item?

Once your return has been processed, the refund amount will automatically be deducted from the outstanding balance of your Monthly Invoice. Cancellations are also reflected as refunds on your Monthly Invoice.

If you have already paid the invoice or if the refund exceeds your outstanding balance, the refunded amount will be credited to the current Monthly Invoice. If no Monthly Invoice shows an outstanding balance, the refunded amount will be transferred to the bank account you used for payment.

If you have outstanding balances from previous invoices, the refund will be applied first to the oldest outstanding invoice amount.

Why did I receive a reminder despite returning?

Return in Progress: If the return has not yet been processed and credited to the Monthly Invoice, a reminder may still be sent for the outstanding amount. Once your return has been processed, you will receive a confirmation of your refund from Amazon. Please find more information on the Amazon Return Policy here.

Return Credited: If the return has already been credited and appears on the Monthly Invoice with no remaining balance, the reminder may have been sent due to a timing overlap. In this case, the letter can be disregarded.

If you used an Amazon gift card for your order, the refund from a return is processed in two steps: first, the refunded amount is credited to your gift card balance. Any remaining amount is then applied as a credit to your Monthly Invoice. This process only affects the order where the gift card was used.

Returns or cancellations will be credited within seven days to the Monthly Invoice that includes the original order. You can access the Monthly Invoice in your Amazon account at here or navigate to 'Your Account' -> 'Your Payments' -> 'Monthly Invoice' anytime to view all refunds related to your Monthly Invoices. You may need to open your Monthly Invoice orders separately to view a detailed breakdown of all purchases and refunds.

If you haven't received your item yet, you can track your shipment in your Amazon account and find more information here or navigate to 'Your Account' -> 'Your Orders' -> 'Track Package'.

If your estimated delivery date is less than three days before your payment due date, please contact the Riverty Customer Service. Alternatively, you can choose to pay for the item in advance. If Amazon issues a refund, the amount will either be reallocated to any outstanding balance on your Monthly Invoice or refunded to your bank account.

Your Amazon Monthly Invoice is not displayed in your Riverty account. Instead, you can access it directly in your Amazon account here or navigate to 'Your Account' -> 'Your Payments' -> 'Monthly Invoice'.

Your Amazon Monthly Invoice is available in your Amazon account. You can easily access it anytime here or navigate to 'Your Account' -> 'Your Payments' -> 'Monthly Invoice'.

You will receive a notification at the beginning of the following month that your Monthly Invoice is complete and ready. This notification will be sent to you via email or text message. You can access and review your Monthly Invoices at any time in your Amazon account here or navigate to 'Your Account' -> 'Your Payments' -> 'Monthly Invoice' in your Amazon account.

You can change your information such as your billing address for your Monthly Invoice in your Amazon account here or by clicking on 'Your Account' - 'Your Payments' - 'Monthly Invoice' - 'Edit'. Order details like payment method or shipping address can only be changed for upcoming orders.

If you received an item that you did not order, follow these steps to determine the next steps:

• Log in to your Amazon account and review your Order History to see if the item is linked to an order placed by you. If you share your account or payment methods with family members, check if someone else placed the order.
• Sometimes, friends or family members may send gifts directly from Amazon. Check with them to see if they sent you the item.
• If you cannot trace the item back to any known order, it may have been sent by mistake or could be fraudulent. In this case, please contact Amazon here to receive a return label for free return.
• If you have also received payment instructions for this item from Riverty, please also reach out to the Riverty Customer Service via "Contact us".

The availability of Monthly Invoice is determined for each order and can change from one order to the next. Your ability to use this payment method is subject to certain conditions. For example, when you first use Monthly Invoice, you might need to log in to your online bank account.

You may be unable to use Monthly Invoice if you have an unpaid previous invoice, or if your billing address is in a country where Monthly Invoice isn’t available.

In addition, Monthly Invoice is not available if the order includes subscriptions (except Prime and Prime Video Add-ons in Germany and Austria), gift cards, certain digital products, or items with a delivery time of more than seven days. For more information on availability and conditions, see the Amazon help page here.

If Monthly Invoice is available, Riverty will perform additional checks before assessing whether Monthly Invoice is available as a payment method to you. These checks include verifying your identity and undertaking a credit assessment. If you have questions, reach out via “Contact us”.

We understand that not being able to use the Monthly Invoice payment option may be frustrating, but it does not affect your ability to buy the product you selected. If your order cannot be processed with Monthly Invoice, Amazon will notify you by email with instructions on how to complete your order using an alternative payment method, such as credit card. For more information, see the Amazon help page here.

Your orders made with Amazon Monthly Invoice are available in your Amazon account. The Monthly Invoice section in your Amazon account provides a detailed overview of all successfully placed orders. You can access it anytime here or navigate to 'Your Account' -> 'Your Payments' -> 'Monthly Invoice'.

The Monthly Invoice is not a VAT invoice as defined by the German VAT Act (UStG). Instead, it is a summary of your orders and invoices for a given month, with the option to pay them in the following month.

If you need individual VAT invoices in accordance with the UStG for your records, you can download or print them for most orders in your Amazon account under "Your Orders" once the items have been shipped.

If you can't find an invoice for a marketplace seller order in "Your Orders", don't worry - you can reach out to the seller directly, as they are the only ones who can provide it.

Your orders placed with Amazon Monthly Invoice are available in your Amazon account. The Monthly Invoice section in your Amazon account gives you a clear and detailed overview of all successfully placed orders. You can easily access it anytime here or navigate to 'Your Account' -> 'Your Payments' -> 'Monthly Invoice' in your Amazon account.

For Amazon Pay orders, there are rare cases where the seller reports the charged amount only when the item is shipped. This means your order may not immediately appear on your Monthly Invoice and could be included later or in the following month's invoice instead.

If you receive a Riverty letter for an order you don't recognize, there are a few steps you can take to clarify the situation:

Log into your Amazon account and review your Order History to see if the order was placed under your name. If you share your account or payment methods with family members, check if someone else placed the order.

If you still don't recognize the order, please contact the Riverty Customer Service immediately to report the issue and receive further assistance.

Taking action quickly helps ensure your account and payment details remain secure.

To view your order history, saved addresses, or payment details, click here or navigate to 'Your Account' -> 'Your Payments' -> 'Monthly Invoice' in your Amazon account.

For details on your personal information collected and processed when using the Monthly Invoice payment option, you can find more information here.

Verifying your identity helps protect your account and prevents unauthorized transactions. It ensures that the Monthly Invoice payment option is added only by the rightful account holder.

Additionally, identity verification is required to comply with legal and financial regulations. It helps prevent fraud and supports the security and reliability of payment options like Monthly Invoice.

By completing identity verification, you can enjoy a secure and seamless payment experience.

Protecting your privacy is our top priority. You can find details about your personal information collected and processed when using the Monthly Invoice payment option here.